Question 1

What is a VA?

Accepted Answer

An individual that provides support, performs tasks or offers services to users from a location that is physically separate from the person seeking assistance. This 1 VA to 1 practice assistance can be delivered through various communication tools, such as phone, email, messaging apps, or video conferencing.

Question 2

Do I get someone new every day?

Accepted Answer

It's going to be the same MyOrthoVA day in, day out, week in, week out. This allows the VA and the practice to develop an ever stronger work relationship and allows the VA to seamlessly integrate himself/herself to the team.

Question 3

Do I need to sign a contract?

Accepted Answer

We maintain a Client Service Agreement featuring standard terms and conditions, with a noteworthy absence of minimums or obligatory requirements. This allows clients the flexibility to cancel at any time.

Question 4

How do I ensure safety, data security, and HIPAA compliance*?

Accepted Answer

All our MyOrthoVAs are HIPAA trained and compliant*, providing a secure solution for handling healthcare data.

Question 5

How do I pay my VA?

Accepted Answer

We have implemented a straightforward flat-rate billing system wherein our clients are invoiced every two weeks. This approach﻿ aligns with our commitment to providing a clear and hassle-free experience for our clients.

Question 6

How do I ensure safety, data security and HIPAA compliance?

Accepted Answer

All our MyOrthoVAs are HIPAA certified*, providing a secure and compliant solution for handling healthcare data.

Question 7

How are the hours logged?

Accepted Answer

Our MyOrthoVAs are working and logged into our time-tracking software. This allows us to ensure the productivity of our VAs, and we also make sure that our clients have visibility into the tool.

Question 8

Do I need to train my VAs?

Accepted Answer

We provide proprietary, foundational training, designed by experts in dental and orthodontics. However, we acknowledge that every practice is unique and we expect clients to train thei﻿r VAs in order to seamlessly integrate the VA into their practice.

Question 9

Will the VA work the same time zone as mine?

Accepted Answer

Regardless of the time zone disparity between the US and the location of the VA, MyOrthoVAs will align with the client's office hours ﻿or accommodate any preferred working hours specified by the client.

Question 10

What happens if I end up not liking the VA I selected?

Accepted Answer

If you hire someone and it’s not working out or you, just let us know and we will work swiftly to replace them with another VA that you are satisfied with.

415-840-7380

Our

Here are common questions about hiring an orthodontic virtual assistant.

What is a VA?

Do I get someone new every day?

Do I need to sign a contract?

How do I ensure safety, data security, and HIPAA compliance*?

How do I pay my VA?

How do I ensure safety, data security and HIPAA compliance?

How are the hours logged?

Do I need to train my VAs?

Will the VA work the same time zone as mine?

What happens if I end up not liking the VA I selected?

Home

About

Call 415-840-7380

415-840-7380

Our

Here are common questions about hiring an orthodontic virtual assistant.

What is a VA?

Do I get someone new every day?

Do I need to sign a contract?

How do I ensure safety, data security, and HIPAA compliance*?

How do I pay my VA?

How do I ensure safety, data security and HIPAA compliance?

How are the hours logged?

Do I need to train my VAs?

Will the VA work the same time zone as mine?

What happens if I end up not liking the VA I selected?

Home

About

​

Call 415-840-7380