Our
FAQs
Here are common questions about hiring an orthodontic virtual assistant.
An individual that provides support, performs tasks or offers services to users from a location that is physically separate from the person seeking assistance. This 1 VA to 1 practice assistance can be delivered through various communication tools, such as phone, email, messaging apps, or video conferencing.
It's going to be the same MyOrthoVA day in, day out, week in, week out. This allows the VA and the practice to develop an ever stronger work relationship and allows the VA to seamlessly integrate himself/herself to the team.
We maintain a Client Service Agreement featuring standard terms and conditions, with a noteworthy absence of minimums or obligatory requirements. This allows clients the flexibility to cancel at any time.
All our MyOrthoVAs are HIPAA trained and compliant*, providing a secure solution for handling healthcare data.
We have implemented a straightforward flat-rate billing system wherein our clients are invoiced every two weeks. This approach aligns with our commitment to providing a clear and hassle-free experience for our clients.
All our MyOrthoVAs are HIPAA certified*, providing a secure and compliant solution for handling healthcare data.
Our MyOrthoVAs are working and logged into our time-tracking software. This allows us to ensure the productivity of our VAs, and we also make sure that our clients have visibility into the tool.
We provide proprietary, foundational training, designed by experts in dental and orthodontics. However, we acknowledge that every practice is unique and we expect clients to train their VAs in order to seamlessly integrate the VA into their practice.
Regardless of the time zone disparity between the US and the location of the VA, MyOrthoVAs will align with the client's office hours or accommodate any preferred working hours specified by the client.
If you hire someone and it’s not working out or you, just let us know and we will work swiftly to replace them with another VA that you are satisfied with.